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SHIPPING
Please be aware that shipments to your delivery address maybe subject to import duties/taxes which are levied once a shipment reaches the destination country. All charges must be settled by the customer and ATOM Telephony takes no responsibility for the settlement of these charges/taxes. Please check with you local Customs and Excise. Please note that international shipments may be subject to opening and inspection by customs authorities.
ATOM Telephony will make every effort to ship products that are in stock the same day if your order is placed MON-FRI, before 2:30pm. If your order is placed after 2:30pm, it will be shipped the next working day.
We make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an e-mail advising you of when it will be available. If you wish to cancel an out-of-stock order at that stage you may do so. We will take appropriate steps to reimburse any payment you have made in respect of that order. You will not be changed.
In most circumstances you should receive your order the next working day after we ship it, providing the order was placed and received before 2.30pm.
Returns Procedure
- You must contact ATOM VOIP for authorisation before returning any goods. No goods will be accepted for return unless you have been issued with a Return Merchandise Authorisation (RMA) from ATOM VOIP.
- The first stage in the process is to contact ATOM VOIP by email or fax with an outline of the problem.
- One of our technical support staff will advise you by email or fax of some simple steps to rectify the problem.
- If you still have difficulties, then a technical expert will speak to you to try to resolve the issues, if the expert judges that the equipment is a fault then a RMA will be issued for you to return the goods.
ATOM VOIP Conditions for Processing Returns
- ATOM VOIP will only accept products that are in a "Returnable Condition". Products must be returned to us with all items included in the original sale including manuals, cables, disks and any free software items. Any goods returned for credit or replacement must be in original product packaging in a suitable condition- no writing or stickers on the manufacturers box and packed securely inside an outer box. In all cases an RMA number must be included with the parcel.
- Where ATOM VOIP arranges collection of goods, it is still the responsibility of the customer to ensure that the goods are securely packaged and with the destination address clearly labelled on the outside of the outer box.
- Returned products must be adequately wrapped to prevent damage during transit with the RMA number or end user details clearly marked on the outside of the package. It would help us to speedily process your return if you also enclosed a detailed note of the fault.
- ATOM VOIP does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All good returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. The cost of return carriage is to be borne by the end user, unless being returned under the terms of a Dead-On-Arrival unit.
- On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the end user. ATOM VOIP reserve the right to charge 50% of the equipment cost for testing and handling.
- Please note: Your right to cancel does not extend to business customers or goods that are collected from ATOM VOIP. You have the right to return goods collected from us within 14 days, returns are subject to a 15% handling charge. With the exception of faulty items, which are subject to a full refund or exchange.
- For products beyond the 12 month warranty period, ATOM VOIP may accept faulty units for repair but the full cost of repairs, handling and postage is to be the service provider/end users responsibility.
- Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly - you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product.
- Where a product is out of warranty, then we may choose to offer a repair service.
- This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair or alteration not authorised or undertaken by ATOM VOIP personnel.
- Any refund or replacement is entirely at the discretion of ATOM VOIP. If you would like to request a return, use the contact us page.
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ATOM VOIP Telephony
VOIP IP Telephones
Snom VOIP Handsets - From £67.15
Siemens VOIP Handsets - From £64.39
Linksys VOIP Handsets - From £41.65
IP PBXs
TigerCube
Virtual TigerCube
Digium Asterisk Hardware
Digium Appliance
Digium Analog - From £41.00
Digium Digital - From £299.00
VOIP Consultancy Services
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